CIO.com has published several stories that examined the sometimes volatile, often misunderstood and never dull relationship between CIOs and application developers -- from "9 Reasons Why Application Developers Think Their CIO Is Clueless" to "8 Reasons Why a Developer Would NEVER Want To Be a CIO" to "Getting Clueful: 7 Things CIOs Should Know About Agile Development."

Those articles were presented solely from the programmer's viewpoint, however. We wanted to give the bosses -- CIOs and IT leaders who perhaps were irked by the "clueless" label -- a chance to respond. Because, certainly, developers can be out-of-touch too -- just in different ways.

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CIO.com asked IT leaders what they wish developers knew so that the programmers don't appear clueless to the rest of the organization. The bosses' responses, gathered from eight CIOs and IT managers and which have been anonymously condensed, show that many developers need to gain the bigger-picture view of their organizations to appreciate the challenges of those "clueless" CIOs.

"It turns out that the concepts of business strategy bear repeating," observes one IT director. "Developers get so heads-down in the minutiae of coding that they forget about the 40,000-foot view of the business."

1. Developers Don't Think PracticallyDevelopers often look for an elegant or slick solution to a problem, but they don't always look for the practical one. "I've had developers that will go to any lengths to write something instead of buying it, even if their hours cost more initially, plus upgrades and testing each and every time the data base or interfaces change," notes one CIO. "I rid myself of one of those [developers] recently."

This CIO retells a story: "I had to fire a developer who never had an error when his program compiled; he desk-checked [the application] so many times to assure himself (and it was a source of his pride) there were no errors. The compilers had error checking routines to do much of the same thing. His programs were elegant, but he got fired for scarcity of output. Others who used the compiler testing were completing 300 percent of his output, but he just couldn't give up his opinion of the correct way to do it."

2. Developers Still Don't See the End-User PerspectiveSolving business problems is more complex than everyone imagines, says one CIO. But to IT management, the business unit and the development team, these problems often appear quite easy to solve. "Getting your development team to truly see the world from the end-user perspective is important and much harder than you would think," notes the CIO. "The developers need to learn to quickly empathize with the end users' needs and issues-and attack the solution from that perspective."

Adds an IT director: "Personally, it is surprising to me that most of the developers that I work with still have no sense of the user experience. A development team can create an application that does everything from balance your checkbook to burning your toast, but if the user interface sucks, no one will use it-period. No amount of training or re-training will make users sign on to an application with a difficult UI. That simple concept seems to be a struggle for developers to understand."

Another CIO adds: "As a developer, I want to add as much functionality as rapidly as possible to keep users happy," says the CIO. "As a CIO I want the users to still be happy five years from now, which takes a bit more upfront planning."

3. Developers Can't Get Away from the "Wow" FactorDevelopers love the "cool" or "wow" factor of applications. CIOs seek stability and standardization. "It's more efficient to be on one platform than to spread your resources thin over many because you bring in the best new tool without retiring the legacy," says a CIO.

Another CIO points to the dire need to build applications for reliability and scalability. "Many business owners have a short attention span and limited patience. We need to engineer applications for rapid performance under maximum load," the CIO says. "An application with fewer features that is completely stable and fast is better than a full-featured application that is unreliable and slow."

"I'm less concerned about cool technology or wow factor," the CIO adds, "and am more concerned that the finished application supports the required business processes."

4. Developers Don't Think About ROI, TCO, and Other Business PrioritiesA CIO has to balance a whole panoply of choices and pressures, says a CIO. "Often the best way to do something is to make it cost effective-not cool. CIOs have to weigh risks and costs and potential benefits. Remember the 80/20 rule, think of return on investment and total cost of ownership issues and business priorities. The developers have a limited number of tasks to do and can pretty much concentrate on one item. Many have spent their career focusing on the development of simple working units, not running a business."

Another CIO says that "the CIO is not only responsible for getting the right technical solutions to the company but also ensuring that a number of additional objectives are met including TCO, positive relationships with the business units, the strategic use of the IT function and more. Getting this done may make the CIO look aloof or clueless-but without this leadership, IT will fail in the organization."

The IT director says that developers also lack a sense of how their work impacts the business and therefore the bottom line; or a broad knowledge of the business strategy. "These are fundamentals that need to be included in any in-house developer's career development plan," the IT director adds.

5. Developers Don't Get the Underlying IT Value PropositionThe CIO is trying to show the overall value of the IT function to the organization, notes one CIO (unless it is a software company, which is a different model). The executives that CIOs have as customers are trying to get an answer, perform some function and get their jobs done.

"IT to them is like electricity: they need it, but they don't appreciate it," says the CIO. "Having the'prima donna' developers' attitude that the organization exists to provide them with some intellectual stimulation is not what the executives want to hear or feel!"

Instead, some developers think it's all about their code. They fail to understand the mission of the business and "that they don't drive it, they support it," notes the IT manager. "Their work is often not mission critical or urgent."

6. Developers Don't Have (or Want) Corporate SkillsetsMost developers do not have the skills to become a CIO, observes one CIO. "I think a survey would show that 80 percent of the CIOs that came up through IT to be a CIO came through the operations side," says the CIO.

The skills required of a IT leader, the CIO contends, are not those of a developer: CIOs have to deal with uncertainty-not hard and fast coded rules; CIOs have to manage the economics of IT-not the technical "coolness" factor; CIOs have to live in a world of compromise-not the "one true answer."

"I think it is like the Mars and Venus gender discussions," notes the CIO. "What they see depends on where they stand, and they stand in completely different environments."

7. Developers Aren't Into "Group Think""When you get a technical team together to discuss issues and ideas for improvement you will hear what sounds like a consensus set of issues and solutions," observes a CIO. You need to probe deeper, the CIO says, because "each technical person is different and when asked individually you will find that they do not all share the group opinion, thus solving for the group's suggestions won't bring about all of the desired results."

Along similar lines, another CIO points out that "the lone genius developer" is a risk to the organization since his departure can put entire applications at risk. "Every application needs to be developed by a team and have thorough documentation so that it does not depend on any one person," the CIO adds.

8. Developers Don't Understand StaffingOne CIO says that developers think that profitable companies shouldn't have layoffs, which the CIO feels is clueless. "That's like saying as long as the flowers are growing, you shouldn't prune," the CIO says. "Efficient companies need prune back in areas they grow out of to preserve the strength of the overall company."

In addition, the CIO says that many developers think offshoring is un-American. The Hudson Institute Center forecasts that by 2014 the U.S. economy will need 9 million more degree holders than will be available, offers the CIO. " Offshoring IT helps CIOs to manage this gap," the CIO says.

BONUS: What CIOs Admit They Do WrongSeveral CIOs who read "9 Reasons Why Application Developers Think Their CIO Is Clueless" article admitted some fault in communication and relationship breakdowns that can occur. Notes one CIO, on why each side can appear clueless: "Failure of the organization to provide transparency between business units to help everyone understand each other's role in supporting the vision and mission."

Another CIO says the problem is that "Most organizations are structured to build barriers between the user community and the development community. This is especially the case when development is outsourced," notes the CIO. "Organizations place liaisons (or business consultants) as interfaces to the business. Developers are therefore at quite a distance from the business and risk losing touch with what's really important to drive the business."

CIO.com is an InfoWorld affiliate.

Microsoft this week is proceeding with an update to Windows Vista and Windows Server, making available a beta-level service pack featuring capabilities for virtualization and power savings.

The company on Tuesday began offering the Windows Vista and Windows Server 2008 SP2 (Service Pack 2) Beta release to MSDN and TechNet subscribers and will extend it to the public via TechNet on Thursday. Offering a single service pack minimizes deployment and testing complexity, Microsoft said.

Included in the service pack, according to the Windows Server Division blog, are Hyper-V bits in the release-to-manufacturing stage, meaning the bits are completed. Hyper-V is Microsoft's hypervisor-based server virtualization technology enabling multiple operating systems to run on a single physical machine. This enables workload consolidation across multiple underutilized servers onto a smaller number of machines.

Also highlighted in the service pack are changes to the power profile to yield more power savings. The service pack also addresses reliability and performance issues and supports new types of hardware. The 64-bit CPU from Via Technologies is supported and performance is improved for Wi-Fi connections after resuming from sleep mode.

"We are tracking to ship SP2 in the first half of 2009," said Justin Graham, senior product manager for Windows Server, in the blog.

With the release, Microsoft is looking for developers and IT professionals to have an early look at the technology and offer feedback. The beta is being offered via a Microsoft Customer Preview Program (CPP)

"The CPP is intended for technology enthusiasts, developers, and IT pros who would like to test Service Pack 2 in their environments and with their applications prior to final release. For most customers, our best advice would be to wait until the final release prior to installing this service pack," said Mike Nash, corporate vice president for Windows Product Management at Microsoft, in The Windows Blog on Tuesday.

"Windows Vista SP2 builds on the solid foundation of Windows Vista SP1, and represents our ongoing commitment to Windows Vista today," Nash said.

VMware released on Tuesday VMware View 3, new software aimed at providing desktop virtualization, application virtualization, and management of virtual desktops in one product.

VMware View is a reworking of the company's VMware Desktop Infrastructure product that adds other components to solve the problem of managing virtualized desktop environments, said Raj Mallempati, a group product manager of desktop products for VMware.

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VMware View is part of an initiative that VMware is calling vClient, which it unveiled at its VMworld conference in September. Mallempati said with the vClient strategy, VMware hopes to solve the "desktop dilemma" of not only virtualizing applications and desktops, but also managing and deploying those environments.

"At the end of the day, we also want to make sure we can provide end-users with a virtualized view of their desktops, applications and data," he said.

In addition to providing desktop virtualization, VMware View 3 includes View Composer, a new product that creates virtual desktops from a master image; VMware ThinApp, which simplifies application packaging and deployment to a virtual desktop environment; and Offline Desktop, which provides the ability to move virtual desktops between the datacenter and a local laptop or desktop. The product also includes Unified Access, which provides desktop administrators a single management platform for virtual desktops and applications.

VMware View 3 comes in an Enterprise Edition and a Premier Edition. The Enterprise Edition includes VMware Infrastructure Enterprise Edition, VMware View Manager 3, and Unified Access, and it costs $150 per concurrent user for a perpetual user license. The Premier Edition includes those products but adds VMware View Manager 3, VMware ThinApp, VMware View Composer, and Offline Desktop. It costs $250 per concurrent user for a perpetual license.

As virtualization of server OSes becomes more common, both VMware, which remains the leader in the virtualization software market, and other vendors are expanding their offerings to tackle the problem of virtualization desktops and applications that run on desktop computers.

Even though VMware remains the leader in virtualization across the board, the company has had a bumpy year in which it's faced its stiffest competition to date. Vendors such as Microsoft are building virtualization directly into their server OSes and are branching out into desktop and application virtualization. And in July, the company had a major executive shake-up, with CEO Diane Greene leaving suddenly to be replaced by former Microsoft executive Paul Maritz.

Oracle has contributed data-integrity protection code, partly developed with the hardware vendor Emulex, to the Linux kernel, the vendors announced Tuesday.

The code helps maintain "comprehensive data integrity" as information "moves from application to database, and from [the] Linux operating system to disk storage," according to a statement. It also lowers the possibility that erroneous data will get written to disk.

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The companies' effort is meant to help datacenter administrators track and address corrupted data quickly, lowering costs and downtime, said Scott McIntyre, vice president of product marketing at Emulex, in a statement.

Oracle and Emulex, which makes products for connecting servers, networks, and storage systems, are developing an early-adopter program that will help customers start working with the new features.

When a lot of information is moving through various aspects of a system very quickly, its integrity can suffer, said Redmonk analyst Stephen O'Grady. And at the same time, data integrity grows more vital as systems scale up, he added.

But improvements like the code contribution announced Tuesday are only "one piece of the puzzle," and will work in tandem with next-generation Linux file systems now under development, such as Btrfs, he said.

The Btrfs project, now available under the GPL open-source license, was first developed at Oracle.

Oracle is a key contributor, along with other large vendors, to the kernel project. The company makes money on Linux through its Unbreakable Linux support service.

Microsoft has released a new wave of Windows Live services that adds more social-networking qualities to its set of online services.

The company unveiled last month a plan to add Facebook-like qualities to its set of online services, which include e-mail, calendaring, instant-messaging, photo-storage, and sharing and collaboration services, among others. At the time, the company said the new services would be available to users before the end of the year.

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Microsoft first revealed the Windows Live brand for its online services and a plan for a major overhaul and to add new services in November 2005. The services are aimed at competing with Google by making Windows Live Web users' entry point into the Web and ultimately allow Microsoft to sell more online advertising.

The new version of Windows Live services lets people users have designated as "friends" see activities they are doing in other Web applications through Windows Live Hotmail, Windows Live Messenger, and other Live applications and services. The capabilities will be similar to the way Facebook allows users to be notified via e-mail or on its Web site about what their friends have been doing in the applications they use on Facebook, a feature called the "news feed."

To provide the new "activities" feature, Microsoft has partnered with popular third-party Web sites to link their applications with Windows Live, including Flickr, iLike, LinkedIn, Yelp, Flixster, Pandora, Twitter, Photobucket, and Tripit.

In addition to updates to existing services, such as Windows Live Messenger and Windows Live Spaces, there also are several new services available to users with Tuesday's release.

They include Windows Live Groups, a service for letting teams, clubs or other groups of people collaborate and engage in online discussions; Windows Live Photos, a new photo-storage and sharing service; Windows Live Profile, a way for people to share information about themselves with more than 50 partner sites; and Windows Live People, which allows users to store and manage Windows Live contacts.

Users can access the new services online now.

Zoho, maker of an on-demand suite of business and productivity applications, announced on Tuesday CloudSQL, a new service that lets developers use the ubiquitous SQL to connect Zoho data with other cloud-based or on-premises applications.

SQL is a "pretty old" language but is also "pretty awesome," said Zoho's director of marketing, Rodrigo Vaca, in a blog post Tuesday. "It is by far one of the easiest and most efficient ways to query and interact with structured data. That's why it remains by far one of the most heavily used languages for business applications."

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Cloud computing has ushered in new methods of data retrieval and storage, leading to "improved, faster, and more responsive Web applications," Vaca added. "But while there are some SQL-like approaches for cloud computing out there, they tend to be fairly limited and not as powerful as the full-blown SQL."

CloudSQL supports a wide range of SQL variants, including ANSI, Oracle, Microsoft SQL Server, IBM DB2, and MySQL.

The service "serves as the bridge between the external application and the data stored inside Zoho. It receives the query in SQL, interprets it, delegates queries and aggregates results across the Zoho services," Vaca wrote.

The company has also developed a JDBC (Java Database Connectivity) driver and is working on an ODBC (Open Database Connectivity) driver. This means developers "can just continue using SQL drivers and statements as they already regularly interact with their premises-based databases using JDBC or ODBC drivers," Zoho said in a statement.

Initially, Zoho Reports, a BI and reporting service, will support CloudSQL. Other products, such as Zoho CRM, will support it down the road.

Zoho's announcement represents an attempt to win over IT specialists who haven't been quite ready to embrace the cloud-computing model, one observer suggested Tuesday.

"CloudSQL simply represents an incremental move that will enable Zoho to grow, extending a comfort blanket to nervous DBAs seeking reasons to resist relinquishing control over their data," wrote Paul Miller, a blogger who tracks trends in cloud computing and the semantic Web.

For now, CloudSQL is available at no cost. Zoho, which is a division of the Pleasanton, Calif., company AdventNet, will monitor usage and decide whether it needs to begin charging for it, according to a representative.

CloudSQL is somewhat unusual in that it lets users connect their Zoho apps and others in a free and broadly compatible manner, instead of forcing them to use a proprietary tool that carries a price tag, said RedMonk analyst Michael Coté.

"Access to data is the key problem for all these [cloud-based applications]," he said. "That's where the lock-in is, it seems, in such offerings. Whoever controls access to the data can control pricing."