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Parts of San Francisco network still locked out

Parts of San Francisco network still locked out   more»»

The high-profile troubles on the city of San Francisco's computer network continue, despite a dramatic jailhouse intervention by the city's mayor this week.

While the city has regained control of the five devices at the heart of its FiberWAN network, which carries data between city government buildings, administrators are still locked out of the city's VoIP system and local LANs within the Sheriff's Department and the Recreation & Park Department. Assistant District Attorney Conrad Del Rosario revealed the ongoing problems Wednesday at a bail hearing for Terry Childs, the former network administrator with the city's Department of Telecommunications and Information Services (DTIS) who is accused of holding the city's networks hostage for the past 10 days.

[ Read InfoWorld's scoop on "Why San Francisco's network admin went rogue" | Paul Venezia has technical analysis of the city's case against Childs ]

During that time, the networks have functioned normally, but IT staffers have been unable to make administrative changes to some of the city's critical routers and switches.

Childs' attorney, Erin Crane, had moved for a reduction in the $5 million bail set in the case. San Francisco Superior Court Judge Lucy McCabe denied that motion Wednesday.

Childs' defense has portrayed him as a capable engineer, surrounded by incompetent management, who simply didn't trust anyone with the administrative passwords to the five network devices at the heart of the FiberWAN. On Monday, Childs had a secret meeting with San Francisco Mayor Gavin Newsom where Childs turned over the passwords.

Del Rosario argued against any reduction of bail, noting that Childs handed over the passwords only after a scheduled July 19 power outage at the city's One Market Street datacenter failed to take down the FiberWAN. Because Childs did not store network configuration files on the routers' hard drives, a power outage would wipe this information out of memory, disabling the network until it was reconfigured, he said.

The assistant DA said it was "extremely suspicious" that Childs only communicated with the mayor after the network did not go out of service.

In court filings, prosecutors say they do not know where these critical router configuration files are located.

As the city's principal network engineer, Childs worked on about 1,100 networking devices throughout the city, Del Rosario said. Even with the FiberWAN passwords, there are still questions about the rest of these systems. "We do not know whether we have control of these devices," he said.

Crane said that her client was the victim of jealous co-workers who were upset because his good work made them look bad. "I think the entire thing is specious," she told the judge. "This is a DTIS management problem."

This is not Childs' first time in criminal court. He also served four years in Kansas prison on aggravated robbery and aggravated burglary charges, prosecutors said. Those charges stem from an incident that occurred when Childs was 16 years old, Crane said.

The court also ordered Childs to stay away from several of his former co-workers, including Jeana Pieralde, the DTIS director of security who was allegedly so afraid of Childs that she locked herself in a room in the data center, and his former supervisor Herb Tong, whom Childs felt was undermining his work at the department.

Prosecutors say that police found bullets when they searched his Pittsburg, California, home on July 13.

In a brief appearance before reporters after the hearing, Crane said that she and Childs were "deeply disappointed that bail had not been reduced."

Childs' next scheduled court date is a Sept. 24 pretrial hearing.

Wed Jul 23, 2008


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Cloned code finder offered for Visual Studio   more»»

An open-source technology has been launched to help developers using Microsoft Visual Studio 2008 find duplicated code in their software projects.

Called Clone Detective for Visual Studio, the product allows developers to analyze C# projects for source code duplicated elsewhere. These duplicates can lead to inconsistencies and indicate poorly factored code, according to the Clone Detective Web page at Microsoft's CodePlex site for open-source projects.

Version 1.0.0.0 of Clone Detective for Visual Studio was released on August 16 under an Apache 2.0 license.

"Duplicated source code can be an indicator for quality problems," said project coordinator Immo Landwerth. "Having the same algorithm spread across the whole application in slightly different variations will lead to increased maintenance effort, which ultimately may result in inconsistencies."

Among the reasons for code duplication is "lazy" developers who only know how to cut and paste, Landwerth said. Other reasons could include architectural constraints and methodology issues.

While currently limited to C# code, the next release will add capabilities to examine Visual Basic .Net and C++ code, Landwerth said. The integraton between Clone Detective and Visual Studio was developed by Landwerth and colleague Thomas Dallmair in cooperation with Technical University of Munich.

"Clone Detective makes it easy for developers to perform a clone detection and visualize the existing clones. However, in some cases, the source duplication cannot be easily removed (e.g. the cost of removing the clones outweighs the costs of keeping them due to heavy design change requirements)," Landwerth said. "In this case, Clone Detective helps by reminding you that a given portion of code is duplicated (by a purple bar in the code editor). So if you make changes to it you should review the other occurrences and make sure you keep your application consistent."

Clone Detective leverages the university's ConQUAT (continuous quality assessment toolkit) tool for clone detection.

The next version of Clone Detective will be able to find "fuzzy clones," said Landwerth. "Fuzzy clones are clones that are almost identical but not token by token. This will allow you to find existing inconsistencies in your code base," he said.

Separately in the Visual Studio realm, TeamExpand this week is offering timesheet-tracking software for Visual Studio.Net software development teams. Functioning with the Microsoft TFS (Team Foundation Server) application lifecycle management server, TeamExpand's commercial release of its TX Chrono timesheet application allows project managers to submit and analyze timesheets.

The Web-based application features a set of notifications and reporting capabilities lacking in TFS, TeamExpand said. TX Chrono offers workflow and TFS compatibility to make software development activities more predictable and visible, the company said. Bug fixes are included as well.

TX Chrono offers:

*Automated notifications and alerts on projects, individuals and activities. * Timesheet submission and approval. * Individual and non-standard schedules. * Non-standard working hours per day or week. * Separate billable and non-billable tasks. * Custom timetables. * Advanced reporting.

TX Chrono is licensed at $15 per seat each month. A 30-day free trial version is available at this Web page.


LG unveils netbook PC with embedded 3G at IFA   more»»

LG Electronics will launch in October a netbook-class laptop PC based on Intel's Atom processor that also includes 3G wireless, it said Wednesday at the IFA show in Berlin.

The X110 will include an HSPA (High-Speed Packet Access) cellular data modem that should be compatible with the newer 3G networks now being rolled out by most major carriers around the world. HSPA is typically capable of download speeds of several megabits per second, and the latest versions of the evolving technology also offer megabit-per-second uploads.

[ Get the latest on mobile developments with InfoWorld's Mobile Report newsletter. ]

In addition to 3G, the machine supports 802.11b/g wireless LAN and has a wired Ethernet connector.

The X110 is based on the same 1.6GHz Atom processor that many of its competing devices use and has a 10-inch WSVGA resolution (1,024 by 600 pixels) screen that, if it wasn't for the 3G, would place it very close to competing netbook PCs.

LG has decided to go for a conventional hard-disk drive in the X110 and will offer models with either 80GB or 120GB of capacity. Some netbooks use faster solid-state disks based on flash memory chips, but they typically offer much lower capacity.

It runs the Windows XP Home operating system.

The machine will be available in several colors, including white, pink, or silver. LG didn't announce the price.


Cisco buys into e-mail with PostPath acquisition   more»»

Cisco is buying PostPath, a maker of e-mail and calendaring software, for $215 million and plans to add those capabilities to its on-demand Web Ex Connect collaboration platform.

PostPath makes PostPath Server, an e-mail and collaboration server the company touts as a replacement or supplement to Microsoft Exchange.  An archiving edition of the software is available to store e-mails in a less cumbersome fashion than Exchange does with its journaling of old e-mails. The company also offers a version of PostPath Server for VMware.

[ Keep up on the latest tech news headlines at InfoWorld News, or subscribe to the Today's Headlines newsletter. ]

Cisco plans to put the server in the cloud and sell an e-mail and calendaring service to its customers. "Our 'cloud-based' delivery model offers our customers rapid deployment and compelling economics," says Doug Dennerline, senior vice president of Cisco's Collaboration Software Group (CSG).

PostPath is all about requiring no middleware to interoperate with Microsoft Outlook, Exchange, Active Directory, ActiveSynch and BlackBerry Enterprise Server, among other applications. But it also promotes itself as a Linux-based replacement for Exchange that gets around some of the Microsoft platform's shortcomings, including larger data stores and higher performance in terms of how many hits per minute the platforms can handle.

Cisco bought WebEx last year to deliver software-as-a-service (SaaS) offerings, including instant messaging, team spaces for collaboration, wikis and document sharing.

Privately held PostPath was founded in 2003.

Cisco says it expects to close the deal by the end of October and add PostPath's 67 employees to its Collaboration Software Group. CSG is part of Cisco's recently established Software Group that oversees the IOS network operating system, network and service management, unified communications, policy management and SaaS offerings.

Network World is an InfoWorld affiliate


Microsoft Office Live Small Biz suffers outage, lost e-mail   more»»

Microsoft loyalists could be forgiven for feeling a little smug after all of the publicity over outages and lost e-mails at online services run by archrivals Apple's MobileMe and Google's Gmail.

Microsoft, it turns out, isn't invulnerable. Some users of Microsoft's Office Live Small Business have also reported intermittent e-mail outages, according to interviews and postings at discussion forums for the Web service, which is used by more than a million small companies.

[ Discover the top-rated IT products as rated by the InfoWorld Test Center. ]

Through a spokeswoman, Microsoft acknowledged Tuesday that a "brief isolated" e-mail outage occurred last Friday.

But at least one user says he was told by Microsoft technicians that some of his e-mails were permanently lost.

"Outages you can understand, but the outright loss of data? They should be ashamed of themselves, being the biggest computer company in the world," said Joe Reilly, owner of Marine Wireless Internet in Fort Lauderdale, Fla.

Reilly said he is a paying customer of Office Live Small Business, which he uses to host his tech firm's Web site and provide his e-mail, through which he gets important messages, such as customer payment confirmations.

Reilly said he "became suspicious" when he did not receive "my usual 20-30 e-mails" on Monday morning. Confirming through his self-testing that e-mails were not being delivered, Reilly said he talked to Office Live's technical support, who told him that the service was "experiencing some issues."

First launched in 2006, Office Live Small Business is a service that allows small firms to design and host their Web sites, run their e-mail, an e-commerce store, Web advertising campaigns and more from a single service. Some of the services are free and some are provided for a fee.

E-mail for Office Live Small Business users is provided through Windows Live Hotmail.

The spokeswoman confirmed that Office Live Small Business and Hotmail customers were hit by a two-hour outage early last Friday afternoon.

"We are sorry to hear about this customer experience and are doing everything we can to help the customer restore his emails," she wrote in an e-mail. "This incident only affected a handful of customers and to our knowledge all customers' emails are being restored."

Not according to Reilly, who said he was reassured on Monday that mail would "trickle through in the next few hours." When that didn't happen, Reilly called back, and was told there was an "extended server outage" and that some customer e-mails had been permanently lost. After demanding a written confirmation, Reilly said he was referred to Microsoft's legal department.

Another Office Live user, Russ Bellew, said he has also experienced recent "intermittent outages," though he hasn't permanently lost any e-mails as far as he knows.

Microsoft had a much larger outage that affected multiple Windows Live services, including Windows Live Mail, back in February.

For now, the recent outage appear less severe than that incident or the problems affecting MobileMe and Gmail.

Relaunched this February, Office Live Small Business competes with services from Yahoo and others.

It is different from Office Live Workspace, an online document storage and collaboration service that competes with Google Apps.

Reilly says that while he's disappointed with Office Live Small Business, he doesn't plan to switch. "I'm kind of stuck with them," he said.

Computerworld is an InfoWorld affiliate.


Hackers resort to 'sick' kidnap spam   more»»

Hackers are claiming they have kidnapped children in a bid to infect PCs with a Trojan Horse virus, says Sophos.

The security firm is warning users that e-mails entitled "We have hijacked your baby" are being sent to Web users around the globe. As well as asking for a $50,000 ransom for the "release" of the child, the messages also contain an attachment supposed to be a photograph of the child. Instead the file actually contains a Trojan horse that will steal personal information.

[ Learn how to secure your systems with Roger Grimes' Security Adviser blog and newsletter, both from InfoWorld. ]

"Receiving or reading these widespread emails themselves does not mean you are infected, but if users open the attachment they will be infecting their Windows computer, they will give hackers an open door to take control and steal information," said Graham Cluley, senior technology consultant for Sophos.

"There's no other way of putting it -- this attack is sick. Hackers have no qualms about exploiting a family's natural instinct to defend its most vulnerable members," added Cluley.

PC Advisor is an InfoWorld affiliate.